Policies and Feedback/Complaint Forms

Privacy & Confidentiality Policy
To ensure information is received, recorded, accessed and stored appropriately to maintain confidentiality and remain compliant with relevant legislations and policies and procedures of Carinbundi.

Download Privacy & Confidentiality Policy – Revision 9

Preventing & Responding to the Abuse, Assault and Neglect Policy
Provide a standard approach for responding to the abuse of people with a disability and children both accessing services of this organisation and in the wider community; ensure all staff, both paid and unpaid, fully understand their obligations in relation to responding to any form of abuse of any person with a disability. Adherence to this policy is mandatory; raise the awareness of the organisation at all levels to the needs of people with a disability.

Download Preventing & Responding to the Abuse, Assault and Neglect Policy – Revision 10

Complaints Management Policy & Procedures
Carinbundi is committed to ensuring that any person or organisation using Carinbundi services, or affected by its operations, has the right to lodge a complaint or to appeal a decision of the organisation. All concerns that are raised will be addressed in ways that ensure access and equity, fairness, accountability and transparency.

Download Complaints Management Policy & Procedures – Revision 11

Emergency and Disaster Management Plan, Client Person-Centred Emergency Disaster Plan Easy-Read
A Plan that ensures that the risks to health safety and wellbeing that may arise in an emergency or disaster are considered and mitigated. The purpose of this plan is to provide service and business continuity, protection, and reassurance to Clients and staff of Carinbundi – in the event of an emergency.

Download Emergency and Disaster Management Plan Revision 2024 V1 

Download Client Person-Centred Emergency and Disaster Management Plan Easy-Read

General Feedback

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